Wait until the system starts (it may take up to 15 minutes) and run Procmon.exe again.Īfter you have finished collecting the required log files, please provide them to your Kaseya Support Technician for further evaluation. Specify the path for the logs to be saved, then click OK.
Select All Events in the Events to save section. Maximize Process Monitor and uncheck the option File -> Capture Events. Minimize Process Monitor and reproduce the issue. Before unpacking, make sure that the current user account has administrator privileges. Process Monitor is a Sysinternals program provided by Microsoft with the express purpose of monitoring the windows environment. The following guide outlines how to gather these logs:įirst: download and unpack procmon.exe. A LogRhythm Process Monitor log message source type is automatically created for each agent on first connection to the Mediator. Under certain circumstances, Kaseya Support Technicians will require that you collect Process Monitor Logs so that they can further troubleshoot an issue you may be experiencing with Kaspersky Endpoint Security. If User Activity Monitor (UAM) is enabled, the Process Monitor logs contains UAM information to log what users were connected to the host at the time the process was started/stopped.
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